Nicole Seifert: Business Professional
About Me
"Nothing works until I do"
"Fail more"
"Squeaky wheel gets the grease"
"Obsess over it until its yours"
"Nothing is promised, its earned"
"Think Inc."
Summary
College Struggle
When I decided to go to Kutztown University to get my bachelors in Marketing, I was so excited to meet new people and start the biggest chapter of my life. I was motivated, confident, and ready to take on the world. Then graduation happened, I moved back home, and had NO clue on where to turn. Like many others, I felt like a small fish in a HUGE pound in the business world. I applied for jobs, didn't know if I would like it, is this what I wanted to do, will I even get the job with no experience. It was a constant battle but I found a position I thought was a perfect fit and it did open first door to many more. I accepted the position as an Inside Sales Representative at Professional Sports Publications.
Professional Sports Publications
"Nicole, we would love to add you to the team and your start day will be in June of 2016!" I was so happy to get this acceptance because it was the start to my forever. Also my mom could lay off on the "do you have a job yet?"
When I started I had NO clue what this job entailed or if I would be good at it. When I made my first sales call (EVER) I was the most nervous, insecure person under the sun. I felt like "who am I, this young dumb girl asking this business owner for $5,000 for an ad in the Richmond Spiders Yearbook." Months went by with this insecure feeling and I was ready to close this chapter and quit. My mom, my rock, really laid into me saying "you barley gave this a shot, and you want to do sales, get good at this and you will get good at anything you want." I listened to her and asked myself HOW can I get good at this. I asked around to the top callers in the office what their techniques were and how did they get good? I started realizing they all had the same answer: "be the expert, learn the industry, obsess over your goals, build confidence, and have FUN." So I did exactly that. I started reading, listening to sales podcasts, and asked better questions. After a couple more months of this practice, I walked into work one day feeling like I can do anything and just have fun! When I did that, I really found the capability within me.
Years went by as I climbed up the leadership board and I knew this job was caped and mainly for newer business professionals. It was my time to move on and share my newly developed skills else where. That new position was at ReminderMedia!
ReminderMedia
Let me start out by saying, I will forever be grateful for ReminderMedia, and I will explain why. When I started in the brand new office at ReminderMedia in Bala Cynwyd PA I was dedicated to be the best and start a real name for myself. I was the first training class in this office and I wanted and obsessed with closing the first deal in the new office. The whole time I was training, that is all I thought about. I started on the phones my first day and GOT THE FIRST DEAL! (I have a video of it lol).
When this happened, I thought NO ONE could tell me anything! That is where I went wrong, I started to get too confident where I went off my pitch too fast and thought I was ready. I was not at all and my sales number showed. Driving home one day crying after a dry streak, I talked to myself and said "you know what you have to do, start from scratch, trust the process, follow the top producers, and change your mindset." I did exactly that and I found my groove again and became top producer in the Bala office.
A couple months pass and I just had this unfulfilled feeling of the position. I loved the company and thrill from the sale, but the job itself did not seem for me. I did not want to leave ReminderMedia so I spoke with my manager and shared this with him. He saw the talent I have and did not want to let it go, so he reached out to our marketing department and said he thinks this will be a better fit. This might have been the best thing that has happened to me yet!
I started in the Marketing Department as an Account Manager. I got to speak with our existing 30,000+ clients and help them reach their marketing goals. I applied my sales skills here and with ease, became top producer of the department, and never went down.
Here I found a true love for people and helping others. There is not better feeling helping a client feel inspired after they just told you all their problems and doubts they have. This lit a fire under me that I now know will never go away. This position opened up my mind and so many doors to help me reach my goals.
Senior Account Manager / Retention
After being in the marketing department for almost a year, the Retention Manager (Nick) came up to me after a really good call. He goes "you ever think of Retention?" My first answer was HECK NO, seemed too hard. But then he said to me he heard my calls and knows I can be the best in his department. I was unsure at first then he told me to go ask one his top callers to show me his paycheck then maybe I will change my mind. So I did and applied the next day. I wanted to make more money and also grow within the company so it was a no brainer. I applied and got the position. I was intimidated at first because I was competing with the best of the best in the company, but for the first time, that did not scare me, but inspired me to respectfully beat them and take the top caller title.
On my first day I never lost focus of being the best and I ended up winning Retention Caller of the Month EVERY MONTH! To be the caller of the month you have to have the highest sales volume and I did that.
Regardless of my awards and achievements, this position helped me figure out my calling in life, which is helping people. The clients I would speak with were ones who either had a poor experience with the company or did not see the return on their investment. My job was to make things right. If a client was not happy, I would be on their side and really listen to them. My famous line became "I hate bad customer service, so I refuse to give it". This got people really opening up and talking to me knowing I got their back. If a client did not see a return on their investment, I would not just say "sorry to hear that, lets cancel" what I would say "I hate hearing my clients aren't making money from this because that is the reason we are in business, how are you using our products? are you following up with your clients, how often do you update your database" and so on. I mastered the craft of asking good questions and understanding who that person was on the other side of the phone. If I couldn't help my clients out in this important seat I was sitting in, then how would I improve anywhere else?
After all of this hard work from me and the clients, they started to see a return and continued to mail with us. I received 50+ client testimonials you can find all over ReminderMedias platforms. This is what inspired me moving forward. Helping people reach their goals professorially which leads to personally.
Client Testimonials
WHAT - HOW - WHY
WHAT:
CREATE RAVING FANS! (both clients and co-workers)
WHAT I will do to gain raving fans is give the best client experience that they keep coming back!
HOW:
Deliver with passion, love, commitment, and loyalty.
Throughout my professional career I have learned and achieved on how to make all three parties of a business VERY satisfied with results. These parties include: clients, company, and myself.
I always say to my clients "I HATE bad service, so I refuse to give it." That has become my motto because it is true. People buy off emotion, not the pr
WHY:
To better the client, company, and myself financially.
My WHY is to help clients and companies get to their goals. We all need leverage to get to our goals. I need my clients and company just as much as they need me. This is how a healthy business relationship begins and continues.
I can list off so many people and organizations that have helped me go from "I can't do this, I'll never be able